Access Requests
5 requests pending review
| Ticket | Requester | Type | Resource / Role | Status | Submitted | Reviewed By | Actions |
|---|---|---|---|---|---|---|---|
| INC-20441 | Priya Nair Development | Role Change | Developer – Prod Access Promoted to lead on Project Phoenix. Requires read access to production logs for incident investigations. | pending | 2026-04-21 | — | · |
| INC-20438 | Nate Osei Service Desk | Access Grant | Active Directory – Group Write Requires group management rights to handle Tier 2 escalations during Sophia Reyes' leave period. | pending | 2026-04-21 | — | · |
| INC-20431 | Ethan Powell SOC | Permission | Endpoint Isolation – CrowdStrike Needed to support L2 analyst tasks during high-volume threat campaign. Manager-approved escalation. | pending | 2026-04-20 | — | · |
| INC-20419 | Amara Diallo Development | Access Grant | AWS Production Account (Read-Only) Debugging intermittent latency issue in prod. Requires CloudWatch log access for one sprint. | pending | 2026-04-20 | — | · |
| INC-20407 | Carlos Mendez NOC | Permission | Runbook Execution – Kubernetes Restart Automated remediation runbook needed for recurring pod crash-loop on API gateway cluster. | approved | 2026-04-18 | Rachel Okonkwo 2026-04-19 | Closed |
| INC-20398 | James Whitfield Issuer Services | Role Change | Issuer Services Manager Requested self-elevation to Manager role to handle client config changes without approval delays. | rejected Role elevation requires documented business case and VP sign-off. Standard read-only access is sufficient for current responsibilities. | 2026-04-17 | Rachel Okonkwo 2026-04-17 | Closed |
| INC-20385 | Kevin Hartley Service Desk | Access Grant | ServiceNow Admin Console Need admin access to configure automated routing rules for the new onboarding ticket queue. | approved | 2026-04-16 | Daniel Ferreira 2026-04-17 | Closed |
| INC-20374 | Meera Krishnamurthy Issuer Services | Access Grant | Transaction Exception Queue – Write Required to clear backlogged exceptions from the Q1 batch processing failure. | rejected User account is currently under review by HR and InfoSec following a policy compliance incident. Access expansion not permitted. | 2026-04-15 | Fatima Al-Amin 2026-04-15 | Closed |
| INC-20361 | Tyler Benson Development | Permission | Terraform State – Production Write Infrastructure-as-code migration to new state backend. Temporary write access required to complete cutover. | approved | 2026-04-14 | Rachel Okonkwo 2026-04-14 | Closed |
| INC-20349 | Leah Johansson NOC | Offboarding | All NOC Tooling Access Internal transfer to SOC team effective 2026-05-01. Access should be revoked upon role change completion. | pending | 2026-04-19 | — | · |